FAQ
FAQ
It is a collection of the most common questions on a given topic and their answers, and they are used to help users in difficulty or those in a hurry to get an answer to their question quickly.
FAQ en
Purchasing a ticket after registering allows you to take advantage of a series of advantages: accessing your purchase history, downloading tickets, requesting an electronic invoice, changing your ticket or suspending it by converting the ticket in a coupon of equal value to be kept for future use, to participate in the collection of BEAPPYBUS points, to be able to locate the bus in order to know in real time the position of the vehicle and the time of passage to the stop and many other advantages.
Yes, you can skip the registration and log in as a GUEST, quickly completing the purchase.
When you buy your ticket from the site, from the App or at our. resales, reserve your seat for the day and for the ride indicated in the purchase phase, thus acquiring a priority for boarding the bus compared to passengers without a reservation and with a traditional ticket. However, we recommend that you respect the booked time and stop and show up at least 10 minutes before the scheduled departure.
If you have missed the bus, don't worry, the ticket is valid for one day, so you can hop on any ride during the day and use your own ticket
Yes, on board the bus the cost of the ticket requires a supplement.
To know where to buy our. tickets see the SELLING POINTS section of the site.
All the details of the program are available on the "BEAPPYBUS" regulation downloadable from the site.
You can change your ticket within 24 hours of departure only if you are a registered customer. Log in to the RESERVED AREA with your account> select TICKETS from the RESERVED AREA menu, select the ticket purchased and click on MODIFY TICKET.
You can suspend your ticket within 24 hours of departure only if you are a registered customer. Log in to the RESERVED AREA with your account> select TICKETS from the RESERVED AREA menu, select the ticket purchased and click on CONVERT IN COUPON. In this way you will obtain a COUPON of equal value (valid for one year from the date of issue) for future use.
At the end of my purchase I don't have the possibility to print the ticket: can I show it on the phone?
Yes, simply show the QRCODE of the ticket to allow it to be obliterated.
After completing the payment, a confirmation of purchase with the attached tickets will be sent to the email address (MAIL) provided during registration. If you don't find it, we encourage you to check it in spam (SPAM). We also remind you that on www.prestiaecomande.it (if you are a REGISTERED USER) inside your RESERVED AREA, in the TICKETS section, you will find all the tickets purchased that you can download and print.
It is possible to transport minors aged between 16 and 18 with the authorization of the parent.
The passenger can only transport one pet against the payment of a ticket, provided that it is small in size and housed in a special container, which cannot be placed on the seat but on the ground, the animal is not entitled to a seat. Passengers carrying an animal in tow are required to compensate for any damage caused to the bus, things or other passengers. In case of disturbance, the driver can ask anyone who brings an animal to leave the bus, without the right to any refund. Blind dogs are always admitted and free of charge. The travel document for the animal can only be issued on board by the driver staff.
The Traveler may request the cancellation of the ticket up to 48 hours before the scheduled departure time, by sending the request by email or fax (091581241) accompanied by the travel document. The refund can be made - by filling in the appropriate form - by issuing COUPON (valid for one year from the date of issue) to be used for a future trip or by bank transfer.